Privacy Policy

At Gracious Glow, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit www.graciousglowcandles.com (the “Site”) or make purchases through our online store. By using the Site, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information when you use our Site:

  • Personal Identification Information:
    This includes your name, email address, shipping address, phone number, and payment details provided during the checkout process.

  • Non-Personal Identification Information:
    This includes information about your browsing behavior on our Site, such as your IP address, browser type, device type, pages visited, and the time spent on the Site.

  • Cookies and Tracking Technologies:
    We use cookies to improve your browsing experience, understand how our Site is used, and personalize content. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Customer Service:
    To process your orders, communicate with you about your orders, and provide customer support. We may use your contact information to send order confirmations, shipping updates, or respond to inquiries.

  • Marketing Communications:
    We may use your contact information to send promotional emails or newsletters about new products, offers, or other marketing updates. You can opt-out of these emails at any time by following the unsubscribe link provided in each email or by contacting us directly.

  • Site Improvement and Personalization:
    To improve the functionality and user experience of our Site, we may use the information we collect to personalize your browsing experience, improve our product offerings, and analyze website traffic.

  • Compliance and Legal Obligations:
    To comply with legal obligations, including tax, accounting, and other regulatory requirements, we may need to use your information.

3. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to safeguard it. These include secure sockets layer (SSL) encryption for data transmission and access controls to protect against unauthorized access.

However, while we take every reasonable step to protect your data, no system is entirely secure. Therefore, we cannot guarantee the absolute security of your personal information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Third-Party Service Providers:
    We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, or email marketing platforms. These providers are only permitted to use your information for the specific purposes of providing the service they are contracted to perform.

  • Legal Compliance:
    We may disclose your personal information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Gracious Glow, our customers, or others.

5. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access to Your Information:
    You have the right to request a copy of the personal information we hold about you.

  • Correction of Information:
    If any information we hold about you is inaccurate or incomplete, you can request corrections.

  • Deletion of Information:
    You have the right to request that we delete your personal information under certain circumstances, such as when it is no longer needed for the purposes for which it was collected.

  • Opt-Out of Marketing Communications:
    You can opt-out of receiving promotional emails at any time by following the unsubscribe link in the email or by contacting us directly.

  • Data Portability:
    You may request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@graciousglowcandles.com.

6. Children's Privacy

Our Site is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information from our records.

7. Changes to this Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@graciousglowcandles.com